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RETURNS POLICY: We stand behind everything we sell. If for any reason you are not satisfied with your purchase, bring the item back to us and we'll replace it or give you a refund. We reserve the right to deny returns if bicycles are in any condition other than new and/or charge the consumer for parts which show use such as tires, grips and saddles. Items that are in noticeably used condition and special orders will be charged a re-stocking fee. (Labor fees are not refundable) Customer is responsible for all return and exchange shipping costs.